By: Jesse Morgan “Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we…
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By: Sean Devereaux In my first blog, Chasing the Ever Changing Customer Expectation, we discussed the shift in customer expectations and as a leading technology service organization what our plans…
It’s no secret that our expectations of service and customer service have changed over the last few years. In an era where Amazon has same day shipping and Google can…
