Tech Electronics helps busy call centers run more efficiently and productively with Automatic Call Distribution systems. By ensuring the equal distribution of incoming calls to the most appropriate agents — based on the type of information or service required — Automatic Call Distribution will better serve and satisfy your customers, while reducing your operating costs.

Tech offers advanced call distribution systems on any of our telephone systems and provides capabilities for:

•  Routing calls to the most appropriate group or person
• Queuing and prioritization of callers, based on the caller’s need
• Distributing calls fairly within a group – longest idle or highest skilled
• Automatically re-routing or expanding the availability of agents based on current queue conditions
• Networking multiple contact centers together
• In-queue messaging 
• Controlling after-hours service
• Extensive Reports

For the power and performance you need to streamline your demanding contact center environment, call Tech Electronics.

Tech Electronics St. Louis, MO – 314.645.6200
Tech Electronics Columbia, MO – 573.875.1516