By: Susan Crane Today, in the era of instant everything and unlimited options; customer satisfaction isn’t enough. Now it is all about the customer experience. Throughout the entire customer lifecycle,…
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By: Jesse Morgan “Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we…
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By: Sean Devereaux In my first blog, Chasing the Ever Changing Customer Expectation, we discussed the shift in customer expectations and as a leading technology service organization what our plans…
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It’s no secret that our expectations of service and customer service have changed over the last few years. In an era where Amazon has same day shipping and Google can…
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