Tech Electronics announced last week they have named Intermedia as their latest technology partner for unified communications.
The Intermedia platform provides the latest in cloud phone and VoIP software, allowing end users to access their phones from anywhere and easily integrate with apps like Microsoft Teams and Salesforce.
“We chose to partner with Intermedia because of its outstanding value for our customers, its breadth of features, and five nines reliability across the board,” said Tech Director of Voice Steve Becnel.
Intermedia’s platform is a step above a phone system, enabling truly unified communications between messaging software like Teams or Slack, SMS and MMS messaging, voice, and videoconferencing.
Security and Reliability
Intermedia’s systems boast five nines reliability, ensuring limited downtime for the end user and high-level encryption to keep private information like student or customer data secure.
The platform is ideally suited for applications like education and governmental institutions with pre-built packages that include scalable features like emergency notification, automated reminders, and data archiving.
Schools can program automated messages to keep parents in the know and provide up-to-date information on the impact of events like winter weather.
Businesses like car dealerships can take advantage of AI-powered call routing to streamline service appointments and strengthen their scheduling departments for regular maintenance like oil changes.
Data archiving capabilities have applications beyond note-taking, as recorded information like calls and other communications can be used to validate event reporting, especially in the event of an altercation.
Features and Integration
Becnel emphasized that Intermedia offers a cost-effective solution across all industries like car dealerships where hundreds of calls come in and out every day.
“The platform can integrate with a dealership’s scheduling software and streamline the process through AI-powered call routing and automation,” said Becnel.
Intermedia offers a wide variety of software integrations to improve workflows and truly unify any enterprise’s communications infrastructure.
The platform can integrate with nearly 50 different enterprise software platforms from O365, to Salesforce, to healthcare communications programs like Cerner Millenium and Epic Care.
These integrations provide a simplified experience across mobile and web platforms so users can always meet their customers where they are.
With JD Power recognition in customer service, Intermedia is also constantly working on new integrations so they can provide the best possible service to their users.
Organizations using outdated copper phone systems, and even some older cloud systems, may be overpaying for these services without the the advantages newer platforms like Intermedia can provide.
Tech Electronics offers a carrier analysis to determine if your organization is paying for unused lines or outdated service, finding savings that can be redirected to increase your organization’s efficiency.
For more information, reach out to our experts for a carrier analysis to see if Intermedia is the right solution for you.
