Unified communications system for growing retail chain stores across three states

Missouri-based Pyramid Foods was once a small neighborhood grocery store with roots dating back to 1919. Today, the company oversees 53 retail grocery stores in three states operating under several brand names such as Price Cutter, Ramey, Smitty’s and Save-A-Lot. As the company continued acquisitions and new store developments, including adding pharmacies and Starbucks coffee shops with free Wi-Fi service, it discovered how inefficient it was to maintain the existing telephone and communications systems at its stores.

Pyramid Foods’ growth over the last few years saw a massive increase in data usage within and between its stores, causing the company to spend valuable time troubleshooting the systems when down. Furthermore, Pyramid Foods was still using DSL services through its telephone service carrier, which posed a threat for users to breach the network. The project brought integrated solution to the table, which included IP phone systems, MPLS & Fiber network, data center switches at each location, and instant access points for Wireless throughout the stores.

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