By Alex Maurer, Director of Service Operations
Tech Electronics’ commitment to excellence doesn’t end when projects are complete. Through our service department we are a continued partner for your facility, ensuring your system remains as safe and effective as the day it was installed.
Our technicians have industry-leading experience and can service systems across our technology offerings from fire alarms to AV installations.
Experience
We offer service for our full technology stack including commercial fire alarm systems, campus-wide security installations, AV equipment from meeting rooms to video walls, IT infrastructure and communications platforms.
Our technicians have an average tenure of just under 13 years, with decades of combined industry experience.
They also carry a wide range of certifications, ranging from NICET and Avixa CTS credentials to manufacturer certifications from partners like Notifier, Genetec and Lenel S2.
This expertise, especially paired with our robust service dispatch department, means Tech can effectively diagnose and troubleshoot system issues and make timely repairs to keep costs down, and your business running.
Service Offerings
When something does break, our service department is ready to dispatch technicians quickly to make sure your problem gets resolved.
We offer a variety of service packages from prepaid and subscription models to software support, full-time monitoring and individual system repairs.
Comprehensive maintenance programs mitigate downtime and extend the life of the technology your facility relies on, along with emergency response protocols for when problems need to be solved, fast.
Custom and Prepaid Support Plans
We offer real-time system health monitoring and proactive maintenance to identify risks before they become problems with regular firmware and software updates.
- Software Support offers updates and technical guidance to keep your technology running efficiently.
- Inspections and Testing maintain compliance and protect your facility with regular inspections from certified technicians
- System Monitoring provides 24/7 peace of mind with continuous remote monitoring.
- Prepaid Plans offer increased budgetary flexibility
24/7 fire and security monitoring is available through our UL-Listed Central Station. The platform allows for rapid emergency response and system alerts when threats are detected along with proactive system maintenance if systems go down.
Software support keeps your systems up to date with managed software and firmware updates along with equipment upgrades and technical assistance to keep your systems running efficiently.
Prepaid plans mean we can offer this level of service without the administrative red tape bringing flexibility to your maintenance budget.
If you’re looking for a partner for repairs, technical expertise, the experience to know what you need, and to fix it quickly, contact us to get a quote today.
